Account Manager

Operations · Remote, Greater London
Department Operations
Employment Type Full-Time
Minimum Experience Experienced

Role and Responsibilities

We are looking for an Account Manager to manage the relationships with our retained clients. This will be a consultative job; you will be offering eCommerce advice on behalf of SuperCo and guiding clients towards ecommerce best practices. 


You will need to: 

  • Deliver value to your clients by providing strategic and tactical advice to help them grow their businesses
  • Build strong relationships with different stakeholders across accounts
  • Work to grow accounts through upselling retained hours and other services
  • Report successes monthly to clients and demonstrating a clear ROI
  • Provide quarterly business and industry reviews with clients

You will join a small, dynamic team and will work closely with the two founders, Head of Accounts and broader project team. You need an analytical brain, a great understanding of eCommerce and an outgoing and friendly personality.

About you:

  • You have 4+ years of experience in eCommerce account management - ideally with Shopify. This could be in agency or managing a large eCommerce store
  • Strong written and verbal communication skills (one of our core values is that it’s impossible to over communicate) - you will be working with our fully remote team to manage client accounts
  • A collaborative mindset, able to work self-directed as part of a small team
  • Independent and critical/analytical thinker with a creative approach to solving problems
  • Tenacious and thorough in ensuring client satisfaction
  • Love of entrepreneurship

Desirable skills or willingness to learn:

  • Adobe Creative Suite / Figma
  • Account management methodologies
  • Business analysis frameworks

What you will work on:

  • Manage a team of software developers
  • Turn project briefs into deliverables that clients love
  • Providing eCommerce strategy to larger clients
  • Provide feedback to management on all platforms used to ensure the roadmap is built out according to client & developer needs


About Us:

​​Tom Carew and Tom Mucklow have grown SuperCo from a team of four to twenty in the last 12 months. We expect to double again before the end of the year.

About SuperCo:

  • 100% remote & globally distributed
  • Travel to avoid cold winters actively encouraged
  • Only enthusiastic people allowed
  • We empower, train and trust our team - aptitude over experience
  • We focus on quality and speed

Thank You

Your application was submitted successfully.

  • Location
    Remote, Greater London
  • Department
  • Employment Type
  • Minimum Experience