SuperCo

Role and Responsibilities

We are looking for an Account Manager to manage the relationships with our retained clients. This will be a consultative job; you will be offering eCommerce advice on behalf of SuperCo and guiding clients towards ecommerce best practices. 

 

You will need to: 

• Deliver value to your clients by providing strategic and tactical advice to help them grow their businesses
• Build strong relationships with different stakeholders across accounts
• Work to grow accounts through upselling retained hours and other services
• Report successes monthly to clients and demonstrating a clear ROI
• Provide quarterly business and industry reviews with clients

You will join a small, dynamic team and will work closely with the two founders, Head of Accounts and broader project team. You need an analytical brain, a great understanding of eCommerce and an outgoing and friendly personality.

About you:

• You have 4+ years of experience in eCommerce account management - ideally with Shopify. This could be in agency or managing a large eCommerce store
• Strong written and verbal communication skills (one of our core values is that it’s impossible to over communicate) - you will be working with our fully remote team to manage client accounts
• A collaborative mindset, able to work self-directed as part of a small team
• Independent and critical/analytical thinker with a creative approach to solving problems
• Tenacious and thorough in ensuring client satisfaction
• Love of entrepreneurship

Desirable skills or willingness to learn:

• Adobe Creative Suite / Figma
• Account management methodologies
• Business analysis frameworks

What you will work on:

• Manage a team of software developers
• Turn project briefs into deliverables that clients love
• Providing eCommerce strategy to larger clients
• Provide feedback to management on all platforms used to ensure the roadmap is built out according to client & developer needs

 

About Us:

​​Tom Carew and Tom Mucklow have grown SuperCo from a team of four to twenty in the last 12 months. We expect to double again before the end of the year.

About SuperCo:

• 100% remote & globally distributed
• Travel to avoid cold winters actively encouraged
• Only enthusiastic people allowed
• We empower, train and trust our team - aptitude over experience
• We focus on quality and speed